Request an Appointment:
Online or Call 1-888-824-0200

Patient and Visitor Guide

Guest Services Ambassadors: Our team of ambassadors is well trained and conveniently positions to assist you with helpful information and services.

Blood Donation Center

At the University of Chicago Medicine Blood Donation Center, you may be able to help some of our patients by donating the blood or platelets they need to recover. You may even be able to donate directly to a family or friend in need of a blood transfusion.

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A Barnes and Noble bookstore is located at 970 E. 58th Street. There is also a small café located inside.

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Cash Stations

ATM machines are located in the Center for Care and Discovery (ground floor east lobby), Bernard A. Mitchell Hospital lobby (second floor), the Goldblatt Pavilion lobby, the Duchossois Center for Advanced Medicine (DCAM) lobby, and the Comer Children's Hospital lobby.

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Chaplains offer spiritual, emotional, and religious support 24 hours a day, seven days a week for patients and family members. Our clinically trained chaplains are available to support both inpatients and outpatients. Devotional material, sacraments, rosaries, electrical Sabbath candles, meditation cushions, and prayer rugs are available upon request. Resources in the local community can be called upon to meet further special needs. Call (773) 702-6246 for more information.

The Spiritual Care office is located on the first floor of the Center for Care and Discovery. Our Chapels are located in the Center for Care and Discovery (seventh floor Sky Lobby) and in the Bernard A. Mitchell Hospital (second floor) and are open to patients and visitors.

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Destination UChicago Medicine

At the Forefront of Delivering World Class Care and Service to our Patients from Around the United States

At Destination UChicago Medicine, we know how overwhelming traveling for health care can be and we take pride in helping our patients and family members on their journey.

If you are coming to UChicago Medicine from within the United States, our dedicated team of professional, compassionate and respectful navigators can assist with:

  • Travel arrangements
  • Scheduling medical appointments
  • Gathering medical records
  • Any other special requests to allow your focus to be on your health and well-being

To request assistance, contact:

Destination UChicago Medicine
Phone: 773-702-0525

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Arts Program

The permanent art installation in the Center for Care and Discovery features more than 60 pieces by renowned local artists, includes the works of more than 27 diverse talents to energize and enrich the lives of our patients and visitors. The Healing Arts Program has a history of bringing the fine arts to our medical campus to share with patients, visitors, staff, and the surrounding community. 

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Hotels and Housing Accommodations

During treatment, patients and their families may receive a discount at many Chicago hotels. You can find a complete listing on our hotel page or by calling UCM Connect at 1-888-824-0200. Also, the nearby Ronald McDonald House is available on a first-come, first-served basis to those who meet the selection criteria. If you are interested, contact the University of Chicago Medicine Social Work office at (773) 702-1807.

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Information Desks

Our staff can provide wheelchairs, directions to clinical areas, and other assistance.

  • Center for Care and Discovery Lobby: 24 hours a day, seven days a week
  • Bernard A. Mitchell Lobby: Monday through Sunday, 6 a.m. to 12:30 a.m.
  • Chicago Lying-in Lobby (5841 S. Maryland): Monday through Friday, 5:45 a.m. to 8 p.m. and Saturday, 6 a.m. to 2:30 p.m.
  • Goldblatt Lobby: Monday through Sunday, 7 a.m. to 5:45 p.m.
  • Surgery Brain Research Lobby: Monday through Sunday, 7 a.m. to 7 p.m.

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The University of Chicago Medicine is committed to providing interpreters at no charge for patients who require American Sign Language services or prefer to communicate through a language other than English. When scheduling an appointment, state that you require an interpreter and please specify which language is needed. When you arrive at the medical center, let a member of your health care team know you need an interpreter. To reach Interpreter Services, please call (773) 702-6330.

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Please address patient mail as follows:
Mail or gifts to adult patients should be addressed to:
Patient's first and last name (i.e. Mary Smith, NOT Mrs. John Smith)
(Patient Room Number)
University of Chicago Medicine
5841 S. Maryland Avenue
Chicago, IL 60637-1470

Mail or gifts to pediatric patients should be addressed to:
Patient's first and last name
(Patient Room Number)
University of Chicago Medicine Comer Children's Hospital
5721 S. Maryland Avenue
Chicago, IL 60637-1470

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Most patients receive At Your Request Room Service Dining®, a special food service program that allows patients to order meals from an extensive menu at times when they want to eat.

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Returning patients may use MyChart® to view their medical information, request prescription refills, review results, request appointments and more. MyChart is licensed from Epic.

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No Smoking Policy

The University of Chicago Medicine is a smoke-free institution. Smoking is not allowed anywhere in the buildings or on the grounds.

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Patient Garden

The Patient Garden is an open air space located in the Wyler Courtyard. It is open to patients and visitors, weather permitting.

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The pharmacy is located on the first floor of the Duchossois Center for Advanced Medicine (DCAM) building. The pharmacy is open Monday through Friday from 8 a.m. to 5:30 p.m., and Saturday from 9 a.m. to 2 p.m. You can reach the DCAM Outpatient Pharmacy at (773) 834-7002.

If you need pharmacy services after business hours, Walgreens pharmacy at the intersection of East 55th Street and Lake Park Avenue is open 24 hours a day. This pharmacy accepts Medicaid insurance. You can reach this pharmacy by calling (773) 667-1177.

The DCAM Outpatient Pharmacy now provides Specialty Pharmacy services. You can reach the University of Chicago Specialty Pharmacy at (773) 834-2285.

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Office of Social Work

Our social workers provide support for you and your family, helping you to access information and resources during your hospital stay and outpatient treatment.

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Telephone Services

Calls to your hospital room - Most patient rooms have a bedside phone. Your extension is the same as your room number. Callers should phone the hospital operator at (773) 702-1220 and request your extension.

Calls from your hospital room – To reach hospital personnel or services, call the operator at 2-1220 for assistance. Calls within Chicago and nearby suburbs are free. For details on making an outside phone call, see the information on the patient's bedside telephone.

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UChicago Mobile App

Download UChicago Mobile for quick access to helpful campus resources, including a calendar of events, points of interest, news, maps and transit, including the University of Chicago bus tracker. UChicago Mobile is available for download on Android (Google Play) and Apple (Apple App Store) devices.

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Volunteer Services

The Volunteer Department provides a variety of services, including newspaper and magazine delivery and the distribution of patient mail. Volunteers are also available for room visits, and can bring board games, cards, puzzles and more. Call (773) 702-4421 for information.

Child Life volunteers are available to pediatric patients for bedside play. Call (773) 702-4214.

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