Patient and Visitor Guide
Bookstore
A Barnes and Noble bookstore is located at 970 E. 58th Street. There is also a small café located inside.
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Cash Stations
There are ATM machines located in the Bernard A. Mitchell Hospital lobby (second floor), the Goldblatt Pavilion lobby, the Duchossois Center for Advanced Medicine (DCAM) lobby, and the Chicago Comer Children's Hospital lobby.
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Chaplaincy
Chaplains offer spiritual, emotional, and religious support 24 hours a day, seven days a week for patients and family members. Our clinically trained chaplains from a variety of perspectives are available to support both inpatients and outpatients. Devotional material, sacraments, rosaries, electrical Sabbath candles, meditation cushions, and prayer rugs are available upon request. Resources in the local community can be called on to meet further special needs. Call (773) 702-6246 for more information.
A chapel is located in Bernard A. Mitchell Hospital (second floor) for patients and visitors.
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Food Services
Au Bon Pain
Located in the Mitchell Hospital lobby, it is open 6 a.m. to 12 a.m., Monday through Friday; 6 a.m. to 6 p.m., Saturday and Sunday. There is also one located in the lobby of the Chicago Comer Children's Hospital.
Cafeteria
Open every day, 6:30 a.m. to 8 p.m. (closed 10:30 to 11 a.m. and 4 to 4:30 p.m.) Monday through Friday; 7 a.m. to 2:30 p.m., Saturday and Sunday. The cafeteria is located in the basement of Bernard A. Mitchell Hospital, near the "D" elevators.
Food Court
Located on the second floor of the Duchossois Center for Advanced Medicine (DCAM), it offers snacks, beverages, sandwiches, and hot meals from 7 a.m. to 4 p.m., Monday through Friday.
Argo Tea Café
Located in the DCAM lobby.
Vending Locations
Vending machines are located in the basement of Billings Hospital in the "S" corridor just east of the "C" elevator and in the basement of the Wyler Pavilion. Change machines for one dollar bills are available at these locations.
Starbucks Café
The University Bookstore building at 58th Street and Ellis Avenue has a small café and Starbucks.
Patient Meals
Most patients receive At Your Request Room Service Dining®, a special food service program that allows patients to order meals from an extensive menu at times when they want to eat.
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Gift Shop
A wide selection of notions, snacks, and gift items is available in our gift shop. The location and hours are:
Bernard A. Mitchell Hospital lobby: Monday through Friday 7 a.m. to 9 p.m., Saturday and Sunday 8 a.m. to 9 p.m.
Delivery to patient rooms is available for purchases of more than $5.00. If you would like to send a gift from the Mitchell lobby gift shop, please call (773) 834-1360, Monday through Friday 7 a.m. to 9 p.m., Saturday and Sunday 8 a.m. to 9 p.m. Central time zone. The gift shop accepts MasterCard, Visa, and American Express for phone transactions. Callers must have all patient information, including first and last name and room number, before an order can be placed.
Patients in the Intensive Care Unit (ICU) and those with conditions that increase their risk of infection may not receive live flowers or plants.
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Hotels and Housing Accommodations
During treatment, patients and their families may receive a discount at many Chicago hotels. You can find a complete listing on our hotel page or by calling HealthLink at 1-888-UCH-0200. Also, the nearby Ronald McDonald House is available on a first-come, first-served basis to those who meet the selection criteria. If you are interested, contact the University of Chicago social work office at (773) 702-1807.
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Information Desks
Our staff can provide wheelchairs, directions to clinical areas, and other assistance.
- Bernard A. Mitchell Lobby: Monday through Sunday, 6 a.m. to 12:30 a.m.
- Chicago Lying-in Lobby (5841 S. Maryland): Monday through Friday, 5:45 a.m. to 8 p.m. and Saturday, 6 a.m. to 2:30 p.m.
- Goldblatt Lobby: Monday through Sunday, 7 a.m. to 5:45 p.m.
- Surgery Brain Research Lobby: Monday through Sunday, 7 a.m. to 7 p.m.
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Interpreters
The University of Chicago Medicine is committed to providing interpreters at no charge for any patients who are not fluent in English or need American Sign Language translation services. To arrange for an interpreter in advance, please call Patient Special Services at (773) 702-6000 or Social Services at (773) 702-1807.
Or when you arrive, let a member of your healthcare team know you need an interpreter.
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Mail or gifts to adult patients should be addressed to:
Patient's first and last name (i.e. Mary Smith, NOT Mrs. John Smith)
MC1070
(Patient Room Number)
University of Chicago Medicine
5841 S. Maryland Avenue
Chicago, IL 60637-1470
Mail or gifts to pediatric patients should be addressed to:
Patient's first and last name
(Patient Room Number)
University of Chicago Comer Children's Hospital
5721 S. Maryland Avenue
Chicago, IL 60637-1470
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Meals
Most patients receive At Your Request Room Service Dining®, a special food service program that allows patients to order meals from an extensive menu at times when they want to eat.
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Music
The UCMC Department of Spiritual Care presents "Acoustic Spirit: Midday Music at the Mitchell Chapel," a free music series offered weekly on Thursdays at noon. Patients, family members, visitors, faculty, staff and students are all welcome to enjoy a time of healing and renewal through music. Featured artists will include faculty, staff and students from the University of Chicago, and musicians from the Hyde Park community.
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No Smoking Policy
The University of Chicago Medicine is a smoke-free institution. Smoking is not allowed anywhere in the buildings or on the grounds.
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Patient Garden
The Patient Garden is an open air space located in the Wyler Courtyard. It is open to patients and visitors, weather permitting.
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Pharmacy
The pharmacy is located in the Duchossois Center for Advanced Medicine on the first floor near the gift shop. Hours are 9 a.m. to 5:30 p.m., Monday through Friday. The phone number is (773) 834-7002.
Walgreen's on Lake Park Avenue at 55th Street is open 24 hours a day. The pharmacy phone number is (773) 667-1177. This pharmacy accepts Medicaid insurance.
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Post Office
The nearest post office is located at 956 E. 58th Street. Hours of operation are Monday through Friday 9 a.m. to 5:30 p.m., except for national holidays.
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Social Work Services
Our social workers provide support for you and your family, helping you to access information and resources during your hospital stay and outpatient treatment.
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Telephones
Calls within Chicago and nearby suburbs are free. For details on making an outside phone call, see the information on the patient's bedside telephone. For all other calls, please purchase a debit card from machines located in the second floor lobby of Bernard A. Mitchell Hospital or in the first floor lobby of the University of Chicago Comer Children's Hospital.
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UChicago Mobile App
Download UChicago Mobile for quick access to helpful campus resources, including a calendar of events, a mobile walking tour guide, the University of Chicago bus tracker (TransLoc) and more. UChicago Mobile is available for download on Android, iPhone, iPod Touch and Blackberry devices.
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Volunteer Services
The Volunteer Department provides a variety of services, including newspaper and magazine delivery and the distribution of patient mail. Volunteers are also available for room visits, and can bring board games, cards, puzzles and more. Call (773) 702-4421 for information.
Child Life volunteers are available to pediatric patients for bedside play. Call (773) 702-4214.
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