Patient and Family Insights Department

Office of Patient Relations

The faculty and staff of the University of Chicago Medicine hope that you and your family have a good patient experience.

Our Patient and Family Insights Specialists are eager to receive your feedback about care and service. We are available to serve as your intermediary advocate.

The Family and Patient Insights Department can assist you in the following ways:

  • Receive compliments for outstanding physician and staff members
  • Serve as a formal grievance mechanism for you and your family
  • Bridge the gap where you feel your expectations have not been met

We welcome your calls and visits Monday through Friday from 8 a.m. to 9 p.m. After hours, on weekends and on holidays, please page 7500, the Hospital Operations Administrator (HOA).

Contact Us

Visit us in the Center for Care and Discovery Sky Lobby.

Phone: (773) 834-0500
Fax: (773) 926-0887


The University of Chicago Medicine
Patient and Family Insights Department
5841 South Maryland Avenue, MC 8056
Chicago, IL 60637

To reach the main operator at the University of Chicago Medicine, please call (773) 702-1000.